Returns & Exchanges

At Epetome, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a hassle-free 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is securely protected for transit.

• 3.
  Ship the Package

  Attach the provided prepaid shipping label to the outside of your box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.